Why does my yarn smell weird? Nothing is wrong with your yarn. When prepping the yarn for dyeing, I soak it in vinegar. The smell can cling to the yarn, even after I’ve rinsed it. No worries though, it will go away after you wash your finished objects.
The yarn I got doesn’t look just like the picture in the shop. Did you send the wrong yarn? Unless the color is way off, like you ordered something blue and got something orange (this has never happened), I didn’t send the wrong yarn. Slight differences in color do happen because some colors are hard to photograph and different monitors show color differently. I do my best to get clear color correct photos. If you don’t like the yarn, you can swap it for a different skein or get a refund.
Can I get a refund? Yes. I want you to love the yarn you get. If you are not happy with your yarn, return it within 15 days of receiving it and I’ll refund your money.
How long does it take to get my yarn? Ready to ship yarn usually ships 2-3 days after you order. Occasionally due to weather or lack of transportation it can take a couple of days longer. (I live in the woods and the mail doesn’t come to my house) If this happens I will email you right away. Custom dye orders or handmade items can take 2-6 weeks,depending on what you’ve ordered. We’ll talk time lines when we talk about your order.
I ordered yarn in the past, can I get the same colorway again? Maybe. Some of my colorways are non-repeatable. Let me know what you are looking for and I’ll do my best to make it happen.